BT speed is a joke?

I got bt broadband about 3 weeks ago, i

was informed today, that i am on

500kbs, this is NOT what i was

promised, A BT engineer set up my

broadband and said " your second phone

line is not suitable for Broadband".

I paid BT to put a second line in my

property, the engineer only put a spur

cable from my box instead of installing

a NEW cable to my house, I was then

informed by a BT engineer who installed

my broadband that this is NOT

satisfactory

I have phoned BT EVERY day for the

last three weeks complaining about this

matter, and have had NO help

whatsoever in this matter.

BT customer services have been NO

help in this matter.

Before i joined BT i was with AOL on a

dial up Service, I wanted to go on

Broadband with BT so i could view

Videos etc, this i cant do.

If this complaint is not sorted out by

10.am Monday 30 July 2007 I am going

to contact Trading Standards about this

matter.

Answers:

call bt and demand to speak with a manager explain that you want to cancel and your reasons why, dont swear at them they hang up on you if you do.. ask for broadband contract to be removed and refunded the money you paid for engineer.

the best number to call is 0808 100 2425 (cancellations) there open till 10pm tonight and 6pm tommorow. Calm down dear. Ring em again. It%26#39;s ok really. And