I took out the package (call charges and line rental) including free broadband in September of 2006, after lots and lots of excusses I have still not got the broadband (4th July 2007) so since last September I have had to keep on paying for BT Broadband. Can I claim this money back from Talk Talk!! and who can I complain to!!
Answers:
u can complain to the company unfortunately the deal that you got in 2006 was the advertised deal of free broadband however you had to pay for calls (￡20.99) so as the broadband part of the package is free you will not be able to claim any monies from talk talk however if you were not able to receive the "free" broadband in you area and you are paying ￡30.99 and they have not provided you with this service you can claim this money back by calling customer services to just complain you can call of-com the telecommunication regulators...however they are already aware of the issues...not that it helps but you are not alone there are thousand of people in your position the best thing to do is cancel the subscription and the next time you see free be careful!! I had exactly the same problem with Talk Talk. I wish I had stayed with B.T. When I phoned the company I was put on a stacking system, where I remained being shunted around from pillar to post for 55 minutes (I was determined to get things sorted out). THEN I was cut off! Most of the telephonists did not appear to have a grasp of basic English. This has to be the worst service I have ever come across. Best of luck with your problem. OFFCOM
The answers post by the user, for information only, CeQnA.com does not guarantee the right.
No comments:
Post a Comment