Friday, October 9, 2009

Can someone help me? my home phone is not working?

there%26#39;s no dialtone



it%26#39;s not the phone%26#39;s problem. not the line connected to the phone either. strange because it could connect to the internet, not AOL, but Netzero (I have 2 internet networks). Then the whole phone line could not connect to any network completely. Now my phone is dead. Any suggestions of what I can do before the technician comes 2morrow? if someone can advise me, I might not have the technician come in 2morrow.



Answers:

if your internet is dsl, then it is possible that the dsl signal will still work even when there is a problem on the voice side of your line, however the speed may be slower then normal..



bring a standard corded phone to the NID outside your home and check for dial tone there.. if there is dial tone there, the trouble is inside.. if there is no dial tone there the problem is outside..



when you dial your number is it busy (or goes straight to voicemail) or is it just ringing and ringing..



if it is ringing and ringing, check for a broken wire, or make sure the line cords are connected securly to the jacks and phones...



if it is busy, first i would unplug all fax/modem/sattelite boxes/phones from the jacks, and dial into your number, if still busy, there is a short in your wiring, or a jack.. if ringing now, and not busy, plug one device in at a time and test inbetween untill you find out what device or phone is defective..



if it is still busy when you call i with all devices disconnected from the phone jacks, but you had dial tone at the NID check the pins of the jack for water damage.. this would appear as greenish color, or damaged pins... if you can not find any jacks that look defctive, then go back to the NID, and remove 1 wire going towards your house at a time.. and dial into your number untill it rings thru...

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